Ensemble 2.0 Login FAQ - Existing Account Holders

To access your online member account, you will need to use our brand-new login system, which replaces the previous WebID system. Now you will be able to create your own username instead of having to use a pre-assigned WebID, as well as access many additional features in your new profile. Here’s how to get started:

1. Navigate to the “Reset Password” page

2. Input your email address (the same one on file with Local 47), last 4 digits of your SSN, legal first name, and legal last name. (If you are not sure what — if any — email you have on file, search your name in our public Directory search or email E2Help@afm47.org.)

3. You will receive a reset email in your inbox; follow the reset link in that email and reset your password. Please write this down in a safe place. The email message will also provide you with your username (which you may change once you log in).



Watch a step-by-step video tutorial on how to access your online account.

Important Note: If you already have an account with Local 47 but do not have a current email on file, you will not be able to log in without staff assistance. If you need to add a new, or update an old, email address, please send a message to directory@afm47.org, and a staff member will reach out with you to confirm your ability to log in.


If you are still unable to create a user profile or access your existing account, please note the error message you receive (take a screenshot, if possible) and send an email to E2Help@afm47.org.

Once I am logged in:

Please review our E2 User Portal Walkthrough to familiarize yourself with our system's new features. Answers to commonly asked questions are below.

How do I update my information?

All users can update contact and personal information, including: username, email address, mailing address, phone number, instruments, stage name, and emergency contact. You can also opt in or out of paperless billing, email blasts, and other mailings. To update your personal information:

1. Log in to your account at ensemble.afm47.org

2. Click the "Menu" icon (3 horizontal lines) in the upper left corner and select "My Profile."’

3. Navigate to the tab(s) you wish to update (Personal Data, Emergency Contact, Instruments, etc.). Update your information and click the blue "Save" button at the bottom of each page.

Once you have updated information in your profile, you do not need to contact the office to confirm the changes, as they will take effect immediately in our system.

Note: Users cannot update Social Security number, birth date, member status, beneficiary information, or membership dates (join date, expulsion date, etc.). If you see an error in this information, please email membership@afm47.org.

How do I change my password, or update my communication preferences

All users will be able to update how you wish to interact with Local 47, including enrolling for paperless Work Dues Statements and Membership Invoices, and opting in/out of Local 47 emails. Users can also update passwords on this page. To make changes:

1. Log in to your account at ensemble.afm47.org

2. Click the "Update Password / My Contact Preferences" button underneath your avatar image on the top right of the screen on a PC (or scroll down to see this option on mobile).

3. Make your selections and click the "Update" button to save your preferences, and/or the "Change Password" button to confirm a password update.

Once you have updated information in your profile, you do not need to contact the office to confirm the changes, as they will take effect immediately in our system.

Note: Users cannot update Social Security number, birth date, member status, beneficiary information, or membership dates (join date, expulsion date, etc.). If you see an error in this information, please email membership@afm47.org.

Who do I contact with questions about the amount I owe?

If you have any questions regarding Membership Dues, please contact membership@afm47.org.

If you have questions regarding Work Dues, please contact the department that manages the contract under which the job was performed:
- Live stage/concert performance: live@afm47.org
- TV/Videotape (live television performance): livetv@afm47.org
- Sound Recording session: soundrecording@afm47.org
- Motion Picture or TV session: motionpicture@afm47.org
- Jingle/Commercial session: jingles@afm47.org

I’m worried about my personal information being in the cloud. Is Ensemble 2.0 (E2) secure?

Ensemble 2.0 is hosted on Microsoft’s Azure platform. The Azure platform implements various security measures to ensure the safety of user data and operations. This includes encryption of data at rest and in transit, multi-factor authentication, network security groups, identity and access management controls, regular security updates and patches, compliance certifications, and advanced threat detection systems. Additionally, Microsoft invests heavily in cybersecurity research and employs a dedicated team of experts to continually monitor and enhance the platform's security posture. This platform is far safer and more secure than the older, in-house servers that Local 47 has used for many years.

How do I report technical issues?

Send an email noting all pertinent information (nature of issue, device and OS used, any error message received, etc.) to E2Help@afm47.org.