Please review our E2 User Portal Walkthrough to familiarize yourself with our system's new features.

Ensemble 2.0 FAQ

How do I make a payment?

View a step-by-step visual tutorial on how to pay Work Dues and Membership dues here.

How do I update my information?

All users can update contact and personal information, including: username, email address, mailing address, phone number, instruments, stage name, and emergency contact. You can also opt in or out of paperless billing, email blasts, and other mailings. To update your personal information:

1. Log in to your account at ensemble.afm47.org

2. Click the "Menu" icon (3 horizontal lines) in the upper left corner and select "My Profile."’

3. Navigate to the tab(s) you wish to update (Personal Data, Emergency Contact, Instruments, etc.). Update your information and click the blue "Save" button at the bottom of each page.

Once you have updated information in your profile, you do not need to contact the office to confirm the changes, as they will take effect immediately in our system.

Note: Users cannot update Social Security number, birth date, member status, beneficiary information, or membership dates (join date, expulsion date, etc.). If you see an error in this information, please email membership@afm47.org.

How do I change my password, or update my communication preferences

All users will be able to update how you wish to interact with Local 47, including enrolling for paperless Work Dues Statements and Membership Invoices, and opting in/out of Local 47 emails. Users can also update passwords on this page. To make changes:

1. Log in to your account at ensemble.afm47.org

2. Click the "Update Password / My Contact Preferences" button underneath your avatar image on the top right of the screen on a PC (or scroll down to see this option on mobile).

3. Make your selections and click the "Update" button to save your preferences, and/or the "Change Password" button to confirm a password update.

Once you have updated information in your profile, you do not need to contact the office to confirm the changes, as they will take effect immediately in our system.

Note: Users cannot update Social Security number, birth date, member status, beneficiary information, or membership dates (join date, expulsion date, etc.). If you see an error in this information, please email membership@afm47.org.

Who do I contact with questions about the amount I owe?

If you have any questions regarding Membership Dues, please contact membership@afm47.org.

If you have questions regarding Work Dues, please contact the department that manages the contract under which the job was performed:
- Live stage/concert performance: live@afm47.org
- TV/Videotape (live television performance): livetv@afm47.org
- Sound Recording session: soundrecording@afm47.org
- Motion Picture or TV session: motionpicture@afm47.org
- Jingle/Commercial session: jingles@afm47.org

I’m worried about my personal information being in the cloud. Is Ensemble 2.0 (E2) secure?

Ensemble 2.0 is hosted on Microsoft’s Azure platform. The Azure platform implements various security measures to ensure the safety of user data and operations. This includes encryption of data at rest and in transit, multi-factor authentication, network security groups, identity and access management controls, regular security updates and patches, compliance certifications, and advanced threat detection systems. Additionally, Microsoft invests heavily in cybersecurity research and employs a dedicated team of experts to continually monitor and enhance the platform's security posture. This platform is far safer and more secure than the older, in-house servers that Local 47 has used for many years.

How do I report technical issues?

Send an email noting all pertinent information (nature of issue, device and OS used, any error message received, etc.) to E2Help@afm47.org.